RG Check Accreditation Process

The RG Check Accreditation process is an independent assessment conducted by specialized staff and is designed to be smooth, efficient, and collaborative.

Achieving venue accreditation

The process begins with an initial scope to define all of the components and functions associated with the assessment. RG Check staff provide the operator with the RG Check Handbook which outlines roles, responsibilities and timelines for the complete process. Once the decision is made to proceed, the process follows these steps:

  1. Data gathering, including documentation collection and an employee survey
  2. Analysis of all material collected
  3. A two-day site visit that includes a self-exclusion demonstration, staff interviews, and a survey of players
  4. Scoring, report writing, and quality assurance
  5. Draft report provided to the venue for feedback
  6. Final report of findings and recommendations is reviewed by the Accreditation Panel
  7. Final report and decision to accredit is conveyed to the venue

If the minimum accreditation scoring requirements detailed below are not met at first review, RG Check staff will work closely with the operator to implement program improvements. Operators have six months to address the issues outlined in the report and submit a request for reassessment.

Accreditation is granted for three years. During the accreditation term, an annual update checklist must be completed. At the end of that time, operators may pursue re-accreditation for another three-year period.

Accreditation scoring for venues

To achieve accreditation status, venues must receive an overall score of 70% or higher, with a score of 50% or higher for each of the eight standards. As indicated below, scoring has been weighted to provide greater value to those standards deemed to be most important.

Standard
Weighting
RG Policy, Strategy and Culture20%
Employee Training15%
Self-Exclusion 15%
Assisting Players 20%
Informed Decision Making 10%
Marketing Communications 5%
Access to Money 10%
Venue and Game Design5%
Total
100%

Achieving iGaming accreditation

The process begins with an initial scope to define all of the components and functions associated with the assessment. RG Check staff provide the operator with the RG Check Handbook which outlines roles, responsibilities and timelines for the complete process. Once the decision is made to proceed, the process follows these steps:

  1. Data gathering, including documentation collection, interviews, employee and player surveys, and technical assessment
  2. Analysis of operations and governance to see how RG activities are implemented and managed
  3. Scoring, report writing, and quality assurance
  4. Draft reporting is provided to the operator for feedback
  5. Final report of findings and recommendations is reviewed by the Accreditation Panel
  6. Final Report and decision to accredit is conveyed to the operator

If the minimum accreditation scoring requirements detailed below are not met at first review, RG Check staff will work closely with the operator to implement program improvements. Operators have six months to address the issues outlined in the report and submit a request for reassessment.

Accreditation is granted for three years. During the accreditation term, an annual update checklist must be completed. At the end of that time, operators may pursue for re-accreditation for another three-year period.

Accreditation scoring for iGaming sites

To achieve accreditation status, sites must receive an overall score of 70% or higher, with a score of 50% or higher for each of the nine standards. As indicated below, scoring has been weighted to provide greater value to those standards deemed to be most important.

Standard
Weighting
RG Policy, Strategy and Culture20%
Employee Training10%
Self-Exclusion10%
Assisting Players 20%
Informed Decision Making 15%
Marketing Communications10%
Accounts and Payment5%
Site and Product Design5%
Stakeholder Engagement5%
Total
100%

Meet the RG Check Accreditation Panel

The RG Check Accreditation Panel completes a review of the final report to uphold integrity and independence.

See the Panel

Questions about the accreditation process?

Read our frequently asked questions.

Accreditation FAQs

Find an RG Check accredited site

See the list of RG Check accredited venues and iGaming sites.

Find an Accredited Site

Begin your accreditation process today.

Contact Us

About the Responsible Gambling Council

The Responsible Gambling Council (RGC) is a non-profit organization dedicated to promoting safer gambling by influencing positive change and advancing responsible gambling standards in Canada and around the world.

About RGC