Discovery 2022 Highlights

Inspiration. Information. Innovation. Collaboration.

Thank you for joining us at Discovery 2022

Whether you joined us in person or virtually, we hope Discovery 2022 inspired you to think differently. Discovery 2022 saw 366 attendees from 16 countries – be it online or virtually – join us for 14-hours of global thought leadership on responsible gambling. We hope you left Discovery 2022 inspired to share the information you learned, to innovate within your sector, and to work collaboratively with likeminded individuals to collectively move the industry forward.

Session Recordings and Presentations are Now Available Online

91% of all attendees said they were satisfied to extremely satisfied with the quality of presentations at Discovery 2022. If you missed one of the extremely valuable sessions, or would like to re-watch them, session recordings and presentations are now available on-demand via the conference platform until November 8, 2023. Not sure which to start with? We recommend checking out these riveting sessions:

Keynote: Rethinking RG in a Time of Change

Our highly anticipated Keynote began with an engaging presentation from Tim Miller, Executive Director for the UK Gambling Commission and Board Member of the Gaming Regulators European Forum. In this session, Tim shared his expertise and encouraged us all to shift our mindsets on what player protection means and how we can support players.

Following the presentation was a thought-provoking panel discussion moderated by Shelley White, Chief Executive Office of the Responsible Gambling Council, joined by Tim Miller, Tom Mungham, Chief Executive Officer and Registrar for the Alcohol and Gaming Commission of Ontario (AGCO), Peter ter Weeme, Chief Social Purpose Officer & Vice President, Player, Experience at the British Columbia Lottery Corporation (BCLC), Jane Palles, Group Head of Safer Gambling Strategy at Flutter Entertainment. Listen as these global RG leaders discuss how their organizations are working to support player protection in this omnichannel era, and encourage us to rethink what RG looks like in order to support the modern consumer.

LOG IN & Watch Session

Driving Intentional Change: An Exploration of Trends and Insights that are Inspiring the Future of RG

In this high energy session, our panel of industry experts shared their knowledge and vision of what is being done well, and where the industry needs to focus to continue to advance player protection efforts. Aaron GlynWilliams, OLG’s Director, Policy, Research & Strategy, shared OLG’s current RG Three-Year Plan and the steps being taken to better understand their customer base to provide meaningful RG tools and services.

Following the presentation, Jennifer Shatley, D.P.P., International Gaming Institute and Logan Avenue’s Responsible Gambling Principal Consultant, Marlene Warner, Massachusetts Council on Gaming and Health’s CEO, Martin Lycka, Entain’s SVP for American Regulatory Affairs and Responsible Gambling, Melissa Ball, iGaming Ontario’s Senior Manager, Responsible Gambling and Tracy Parker, RGC’s Vice-President, Policy, Standards and Accreditation, further discussed RG trends and insights, including nationwide and global self-exclusion programs, the significance of research and knowledge translation in driving change, and the value of identifying untapped stakeholders who can help move the industry forward.

LOG IN & Watch Session

Supporting Digital Wellbeing in a Connected World: Exploring the Intersection of Digital Wellbeing and Online Gambling

Dr. Mariek Vanden Abeele, Associate Professor in Digital Culture at Ghent University, delivered an insightful presentation on digital wellbeing, sharing information on what digital wellbeing looks like, and how we can work to find a balance between the benefits and drawbacks of mobile connectivity in this modern world.

Following the presentation was a panel discussion moderated by Dr. Melissa Salmon, Senior Researcher at RGC’s Centre for the Advancement of Best Practices, joined by Dr. Vanden Abeele, Dr. Arthur McLuhan, a postdoctoral fellow at MAP Centre for Urban Health Solutions and St. Michael’s Hospital, Peter ter Weeme, Chief Social Purpose Officer & Vice-President, Player Experience for the British Columbia Lottery Corporation (BCLC), and Richard Bayliss, Senior Regulatory Affairs and Compliance Manager at Playtech. This panel of experts discussed the significance of RG tools for consumer wellbeing and emphasized the need for operators and regulators to engage in research and create innovative solutions to support players.

LOG IN & Watch Session

Strategies for Success: Effective Online Interventions for Meaningful Outcomes

This session, moderated by Tammi Barlow, Rush Street Interactive’s Director, Corporate Social Responsibility, moved beyond player identification and focused on player interactions, answering questions such as “what are the options to be proactive with players as the online world continues to evolve?”

Listen as Jakob Jonsson, Ph.D., Clinical Psychologist at Sustainable Interaction, Jay Welbourn, the Alcohol and Gaming Commission of Ontario’s Senior Manager, Technology Regulation and Compliance, Rasmus Kjaergaard, Mindway AI’s CEO, and Tanja Sveen, Norsk Tipping’s Senior Adviser, Responsible Gambling, each share their unique organizational and jurisdictional examples of how we can work together to use knowledge, data and technology in new ways to prevent at-risk gambling.

LOG IN & Watch Session

The Influence of Advertising and its Role in the Normalization of Gambling

Advertising, especially in the gambling space, has seen a significant shift in a short amount of time. Gambling advertisements have subtly increased in frequency, both online and on television, and the new era of influencer marketing has blurred the lines of what advertisements look like. With an increase in advertising, there is also an increase in the normalization of gambling behaviours that have previously been unseen.

This session, moderated by Elaine McDougall, RGC’s Vice-President of Marketing & Communications, joined by presenter Dr. Jennifer Shatley, Responsible Gambling Principal Consultant for International Gaming Institute and Logan Avenue, Adam Warrington, FanDuel Group’s Vice-President, Responsible Gaming, Catherine MacLeod, thinktv’s President & CEO, and Sean Bell, an Executive Strategy Director at Zulu Alpha Kilo, addressed key questions such as, “what are the impacts of ads on vulnerable populations?” and, “what do these advertising shifts mean for RG strategy, policies and programs?”

LOG IN & Watch Session

Safer by Design: Minimizing Risk Through Game Mechanics

How does safer game design play a role in RG? In this session, Candice Muir, Ph.D., Researcher at RGC, shared insights on slot machine mechanics and the impact on player experience. Tanja Sveen, Norsk Tipping’s Senior Adviser, Responsible Gambling, shared information on Norsk Tipping’s strategy to lower the player risk level of traditionally high-risk games.

Following the presentations, Tim Miller, the UK Gambling Commission’s Executive Director, Jade Luchauer, IGT’s Senior Manager, Global Sustainability, Ryan McCarthy, BCLC’s Director, Player Health, Tanja Sveen and Candice Muir, Ph.D., sat down to discuss why conversations tend to move away from games themselves and whether or not these RG experts believe that safer game design will be made a priority in the future.

LOG IN & Watch Session

For more on-demand content, visit the Discovery Conference platform.

Watch on-demand session recordings and view the presentations until November 8, 2023. If you need help with logging in to the conference platform, please email us at

Visit Conference Platform

Take a look at snapshots from Discovery 2022

We were delighted to welcome our Hybrid attendees in-person at beautiful Vantage Venues in Toronto, Ontario. Take a look at our Discovery snapshots for some of the Hybrid highlights.

Looking to become RG Check certified?

The RG Check seal is the undisputed symbol of an operator having the highest standards in place.


Looking to improve to your responsible gambling program?

Find out how RG Plus helps operators and regulators implement best-in-class responsible gambling programs.


Want the latest in RG news, including webinar invites?

Sign up for RGC’s Newscan emails to get the latest industry news and insights, including information on our upcoming webinars, delivered to your inbox each week.