RGC is a Proud Exhibitor at ICE 2023

Find RGC in the Consumer Protection Zone!

RGC is happy to be a part of the Consumer Protection Zone (CPZ) at ICE. You can find us at N1-CP12.

As part of this year’s agenda, the CPZ is offering a variety of panel discussions that include some of the top minds from RGC.

RGC CEO Shelley White will share her expertise in the Safer Gambling Masterclass “Business Sustainability through Safer Gambling” on Tuesday, February 7th from 3:45 pm – 4:35 pm. The masterclass will share insights on how sustainability can be achieved through the use of safer gambling initiatives.

RGC Senior Researcher Dr. Melissa Salmon will be participating in the Integration of player analytics tools with operators’ customer data panel on Thursday, February 9th from 11:00 am – 12:00 pm. Joined by colleagues from Mindway AI and Focal Research – be sure to stop by, you won’t want to miss this insightful conversation.

Throughout the week, the RGC team will share the latest evidence, information and resources throughout their presentations. You can access all information and more below, along with access to our latest report on digital tools in gambling.

Looking for more resources and information on trends in responsible gambling? Sign up to receive our weekly industry research highlights in your inbox every Friday.

Meet the Team at ICE

  • Shelley White, MA Chief Executive Officer

    Shelley White is one of Canada’s foremost visionary leaders, and has dedicated her life and career to empowering organizations that create better futures for thousands of people in their communities. In 2017, she became the new CEO of the Responsible Gambling Council (RGC).

    Over the last 30 years, Shelley has also held a variety of executive positions also in the non-profit sector for the country’s most recognized and trusted national institutions, including United Way, Kidney Foundation of Canada and the YMCA. Earning a reputation as a champion of social change, Shelley has received United Way Worldwide’s Common Good Award, the Queen’s Jubilee Award for outstanding achievement in voluntary service, Ontario’s Leading Women Building Communities Award, The Toronto Region Immigrant Employment Council (TRIEC) Champion Award, Volunteer MBC’s 2017 Bonnie Yagar Award for Community Engagement Leadership, and has been named one of Mississauga’s Top 10 Most Influential Leaders.

    Email: ShelleyW@rgco.org

  • Tracy Parker Vice President of Policy, Standards and Accreditation

    Tracy Parker is a corporate social responsibility professional specializing in the design, implementation, communication and evaluation of corporate social responsibility (CSR) programs including strategic development, stakeholder engagement and reporting and communications. Her career has focused on how businesses take responsibility and manages the social and environmental impacts they create.

    Tracy’s most recent role was as Senior Manager, Policy & Social Responsibility at Ontario Lottery and Gaming (OLG), where she developed and executed strategy related to culture building, player education and responsible gambling policy.

    Email: TracyP@rgco.org

  • Bob Michniak Associate Director, RG Check

    Bob Michniak is the Associate Director, Accreditation at RGC, responsible for the planning and delivery of the RG Check accreditation program. He, along with a team of Program Analysts, have accredited land-based venues and iGaming sites in jurisdictions across Canada and internationally.

    Email: BobM@rgco.org

  • Melissa Salmon, Ph.D. Senior Researcher

    Dr. Melissa Salmon is a Senior Researcher with the Centre for the Advancement of Best Practices at the Responsible Gambling Council. Melissa has specialized in the field of gambling studies for nine years, with a background in psychological research and knowledge mobilization to guide her work. Melissa leads primary and applied research initiatives to advance safer gambling practices, reduce gambling-related harm, and promote positive behaviour change among those experiencing harm. Melissa works with both national and international stakeholders in the gambling field, as well as leading internal and external evaluation activities with community partners.

    Email: MelissaS@rgco.org

  • Amy Yu Senior Program Analyst

    Amy Yu is a Senior Program Analyst at the Responsible Gambling Council (RGC). She works amongst a dedicated team of analysts to conduct RG Check accreditations for gaming operators around the world.

    Email: AmyY@rgco.org

Actionable insights & comprehensive accreditation will empower you to realize the future of gambling. Evaluate, monitor and manage your RG strategy with confidence.

The industry continues to see exponential growth. The necessity to respond to new challenges is matched only by the need to do so with the right insights, tools and resources. The Responsible Gambling Council (RGC) has partnered with operators to effectively reduce the risks of gambling for close to four decades.

Maximize your investment in responsible gambling practices with RG Plus

Reach the gold standard of gambling accreditation with RG Check.

Invest in a higher standard of RG.
Discover how we can help.

Download the Gambling Digital Tools Across the Player Spectrum Report

If your organization finds itself asking the question of how technology can be used to deliver information and support for those across the player continuum, our evidence-based research report “Gambling Digital Tools Across the Player Spectrum” will help answer this question.

In addition, this report will describe the ecosystem of gambling digital tools, outline promising practices, discuss barriers and areas of improvement, and propose ways to target areas of need in the field.


Work with us

RG Plus: Our Strategic Consultation Service

Strengthen your existing and future responsible gambling programs with RG Plus. Our team of experts combine years of industry-leading expertise with hands-on experience. Connect with us to learn more about our consultation services below.

Program Review & Evaluation

Strengthen your operational confidence with tangible recommendations for improvements based on your program strengths and best-practice standards.

RG Turnkey Training

A suite of training solutions that are customizable to the specific needs of your organization and requirements of your jurisdiction.


Address specific RG-related concerns, issues or gaps in your existing program with tailored research protocols, data collection and analysis, followed by a customized evidence-informed solution.

Strategy Development

Get a tailored RG program strategy with clear and achievable recommendations based on operational realities and regulatory requirements that consider your gaming and cultural environment.

We want to hear from you

RGC is continuously evaluating and enhancing our products and services to meet the changing needs of the gambling industry. By taking our short survey, you can help us ensure that RG Plus products and services are able to address your organization’s needs and create a safer industry for players.


UK Gambling Research: Research, Education & Treatment Charitable Status

In 2020 RGC was added to the United Kingdom Gambling Commission’s list of approved charities to which gambling operators can direct their annual research funding.

RGC has worked extensively with operators, regulators, and community-based organizations like public health units across the globe, offering an international lens and upstream focus. We understand what it takes to deliver strong, sustainable gambling operations and effective player safeguards.


  • Brings a global perspective
  • Works in prevention research – not just problem gambling
  • Conducts research that benefits the entire industry

To learn more or make a contribution, please contact us.



RG Check: the most comprehensive RG accreditation program in the world

Available for both land-based and iGaming sites worldwide, an RG Check accreditation means that operators, regulators and the public can count on rigorous safeguards to protect players and foster a sustainable player base.

Have questions about the process or looking to begin your accreditation?

Contact Us

Set up a meeting with the RGC team

We’re looking forward to connecting with friends and colleagues, both existing and new, at ICE.