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The Responsible Gambling Council (RGC) is an independent non-profit organization dedicated to problem gambling prevention.

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Staff Directory

Under the management of the CEO, the Responsible Gambling Council is organized into four departments:

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RGC's email convention is: firstnamefirstinitialoflastname@rgco.org

Shelley White

Shelley M. White, MA

Chief Executive Officer

shelleyw [at] rgco [dot] org
RGC on Linked in

Shelley White is one of Canada’s foremost visionary leaders who has dedicated her life and career to empowering organizations that create better futures for thousands of people in their communities. In 2017, she became the new CEO of the Responsible Gambling Council (RGC) which is an independent non-profit organization dedicated to problem gambling prevention.  

Over the last 30 years, Shelley has also held a variety of executive positions also in the non-profit sector for the country’s most recognized and trusted national institutions, including United Way, Kidney Foundation of Canada and the YMCA. Earning a reputation as a champion of social change, Shelley has received United Way Worldwide’s Common Good Award, the Queen’s Jubilee Award for outstanding achievement in voluntary service, Ontario’s Leading Women Building Communities Award, The Toronto Region Immigrant Employment Council (TRIEC) Champion Award, Volunteer MBC’s 2017 Bonnie Yagar Award for Community Engagement Leadership and has been named one of Mississauga’s Top 10 Most Influential Leaders


Arlene Youkanna

Executive Assistant
arleney [at] rgco [dot] org

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Centre for the Advancement of Best Practices
including research and development and RG+

Janine Robinson

Janine Robinson

Director, Centre for the Advancement of Best Practices

janiner [at] rgco [dot] org

Janine Robinson has specialized in the field of responsible gambling since 1998. She is regarded as a leader in the field of responsible gambling education and training, and has provided policy guidance internationally. Her advanced degrees in adult education, clinical care and community development, combined with her passionate interest in culture and gambling, bring a 360°  perspective to RG solutions. Janine has also provided clinical care to people directly affected by problem gambling.

Janine leads RG+ and the research and development programs of RGC. Combining creativity and rigor, her work is innovative while being supported by the best empirical and practice evidence available. She brings workplace learning practices to responsible gambling programing, and academic rigor to program evaluation, creating programs and guiding responsible gambling policies for the real world.

Her team has depth in multiple research methodologies specific to gambling systems, and a deft touch at bringing the evidence to life through applied research.

Sherene Fernando, M.Sc.

Senior Manager, RG+

sherenef [at] rgco [dot] org


Nadine Kauffman, M.A.

Manager, Information Services

nadinek [at] rgco [dot] org

Isabel Burdett, M.A.

Research Analyst

isabelb [at] rgco [dot] org

Bahar Kunduru

Research Assistant 

bahark [at] rgco [dot] org


Sasha Stark, Ph.D.

Senior Researcher

sashas [at] rgco [dot] org

Alex Price, Ph.D.

Senior Researcher

alexp [at] rgco [dot] org

Melina Condren, M.A.

Knowledge Translation Specialist
melinac [at] rgco [dot] org
416- 490-2095

Deepti Kapadia, Ph.D.

deeptik [at] rgco [dot] org
416- 490-2082

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Standards and Accreditation

Tracy Parker

Director, Standards and Accreditation
tracyp [at] rgco [dot] org

Tracy Parker is a corporate social responsibility professional specializing in the design, implementation, communication and evaluation of corporate social responsibility (CSR) programs including strategic development, stakeholder engagement and reporting and communications. Her career has focused on how businesses take responsibility and manages the social and environmental impacts they create.

Tracy’s most recent role was as Senior Manager, Policy & Social Responsibility at Ontario Lottery and Gaming (OLG) where she developed and executed strategy related to culture building, player education and responsible gambling policy.  


Janine Jackson

Senior Manager, Accreditation

janinej [at] rgco [dot] org

Priscilla Broni

Program Analyst, RG Check

priscillab [at] rgco [dot] org

Amy Yu

Program Analyst, RG Check

amyy [at] rgco [dot] org

Bob Michniak

Manager, Accreditation

bobm [at] rgco [dot] org

Cameron Penny 

Program Analyst, RG Check

cameronp [at] rgco [dot] org

Daryl Barnett

Program Analyst, RG Check

darylb [at] rgco [dot] org


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PlaySmart Centre (formerly RGRC)

 Lorelle Muller Lumsden

Lorelle Muller Lumsden

Director, PlaySmart Centre

lorellem [at] rgco [dot] org

Lorelle has been a member of the RGC team  since 2005.  She has a B.Ed in Adult Education from Brock University and a M.A. from Central Michigan University.  Starting as a Service Coordinator at Fallsview Casino Resort, Lorelle has brought her expertise and passion for helping others to her role as Director, PlaySmart Centres.

In this role Lorelle develops and implements a suite of training modules to enhance PlaySmart Centre employeeknowledge and expertise, as well as augmented player education content. 


Trevor Meraw

Project Coordinator

trevorm [at] rgco [dot] org

Karen Dubin

Senior Project Manager, PlaySmart Centre

karend [at] rgco [dot] org

  • PlaySmart Centre South West Region

  • PlaySmart Centre East Region

  • PlaySmart Centre South East Region

  • PlaySmart Centre Central North Region

  • PlaySmart Centre Central Region

Marketing and Communications

Elaine McDougall

Elaine McDougall

Director of Marketing and Communications

elainem [at] rgco [dot] org

Elaine McDougall joined the Responsible Gambling Council in November 2017 and is responsible for RGC’s marketing and communications activities.

Elaine is a marketing and advertising professional with twenty years’ experience working in both advertising and non-profit sectors. With a focus and passion for delivering sound business results, Elaine has spent the last 10 years of her career specializing in the gambling category. 

While holding a leadership position at Canada’s top Advertising Agency FCB Canada, Elaine led the OLG business. In this position, Elaine led the brand strategy and execution for the Slots & Casinos, Charitable Gaming & Bingo, Lottery Instants and 6/49 brands. Most notably, Elaine led the strategic development of the OLG Responsible Gambling brand PlaySmart.

Krista Castelo

Marketing Coordinator 
kristac [at]rgco[dot]org


Lisa Couperus

Manager, Special Projects & Programs

lisac [at] rgco [dot] org

Mary Davis

Senior Project Manager

maryd [at] rgco [dot] org

Adrienne Arbour

Manager, Community Outreach

adriennea [at] rgco [dot] org

Heather Ly

Project Coordinator, Community Outreach

heatherl [at] rgco [dot] org

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TE at work

Trevor Ellis

Director, Corporate Services

trevore [at] rgco [dot] org

Trevor Ellis joined RGC as the Director of Corporate Services in September 2018.

Trevor has worked in the UK and Canada holding similar roles with non profit organisations most recently in the Money Management and Advertising sectors. His work experience has been focused on helping organisations improve their internal infrastructure leading to better client service delivery.

A CPA, CMA in Canada, Trevor also has a UK MBA.


Robin Wilner, CHRP

Senior Manager, Administration and Human Resources

robinw [at] rgco [dot] org

Michael Hui


michaelh [at] rgco [dot] org

Sarah Gardiner

Payroll Specialist / Accounts Payable

sarahg [at] rgco [dot] org

Nicole Lu

Business Development Support Coordinator

nicolel [at] rgco [dot] org



Peter Panasiuk

System Administrator/Webmaster

peterp [at] rgco [dot] org

Victoria Batute

Office Assistant

victoriab [at] rgco [dot] org

Nikki Ahluwalia

Coordinator, Human Resources

nikkia [at] rgco [dot] org