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The Responsible Gambling Council (RGC) is an independent non-profit organization dedicated to problem gambling prevention.

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The following Responsible Gambling Council research and analysis is available for download. When sharing or quoting information contained in these reports, please cite the report, its authors, and its publication date. Please contact us if you have any questions about the appropriate use of this material.

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Responsible Gaming Information Centres 2007 Evaluation

The Osborne Group | Apr 17, 2008

In November 2005, the Ontario Lottery and Gaming Corporation (OLG) funded a two-year pilot project establishing two Responsible Gaming Information Centres (RGICs), open 24 hours a day, seven days a week, at Casino Windsor and Niagara Fallsview Casino Resort. The Centres are operated by the Responsible Gambling Council (RGC).

An evaluation of the RGICs was conducted at the end of the pilot project phase. The purpose of this evaluation was to explore whether the RGICs have met their goals, indentified as:

  • To provide visitors and casino staff, as applicable, effective assistance, information and referral services for individuals with high-risk or problematic gambling behaviours
  • To increase awareness of safer gambling beliefs and practices among visitors and casino staff

The results of the evaluation are intended to assist key stakeholders in making decisions about the future operation of the RGICs. Overall, the examination of the information compiled from several sources shows that the Responsible Gaming Information Centres are meeting their stated goals.

The Osborne Group is a national organization focused on consulting services and interim management.

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