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The Responsible Gambling Council (RGC) is an independent non-profit organization dedicated to problem gambling prevention.

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Agenda

Discovery 2018 Presentations

Tuesday, April 10

 

Registration 12:00 PM - 7:00 PM
Tuesday, April 10

Making Connections with Problem Gambling Workshop

2:00 PM - 4:00 PM

The Making Connections with Problem Gambling workshop will introduce a powerful new tool for problem gambling treatment providers and prevention specialists. The Connections program was empirically assessed and the study reported promising findings (Connections Therapy: An Assessment of a New Treatment Program for Disordered Gamblers Kim, H. S, & Wohl, M. J. A. 2017). This workshop will review the clinical underpinnings of the program as well as selected content. At the core of the program is the innovative use of visual representations/depictions of clinical concepts and experiential exercises. Another unique aspect of the program is how the experience of cognitive distortions are understood and normalized. Connections can be delivered on an individual or group format, and is equally effective with mandated clients, couples and with concerned significant others. The program is four modules of 1 1/2 hours each, however selected content can be used to enhance individual clinical discussions.
Bay Room, Toronto Marriott Downtown Eaton Centre Hotel

Alcohol and Gaming Commission of Ontario (AGCO) Tour of Gaming Lab

2:00 PM - 4:00 PM

The AGCO Technical and Laboratory Services Branch conducts technical and regulatory assessments and testing of gaming equipment and systems against the Registrar’s Technical Standards and applicable Registrar’s Standards to ensure their technical integrity, safety, security, and accounting capability. This work is performed by a team of highly qualified and experienced experts in an in-house lab that is accredited to the international standard ISO 17025:2005, which is considered the international benchmark for excellence in testing laboratories. Participants will enjoy a behind the scenes look at the lab and have an opportunity to ask questions.
AGCO
2:00 PM - 4:00 PM
The Making Connections with Problem Gambling workshop will introduce a powerful new tool for problem gambling treatment providers and prevention specialists. The Connections program was empirically assessed and the study reported promising findings (Connections Therapy: An Assessment of a New Treatment Program for Disordered Gamblers Kim, H. S, & Wohl, M. J. A. 2017). This workshop will review the clinical underpinnings of the program as well as selected content. At the core of the program is the innovative use of visual representations/depictions of clinical concepts and experiential exercises. Another unique aspect of the program is how the experience of cognitive distortions are understood and normalized. Connections can be delivered on an individual or group format, and is equally effective with mandated clients, couples and with concerned significant others. The program is four modules of 1 1/2 hours each, however selected content can be used to enhance individual clinical discussions.
Bay Room, Toronto Marriott Downtown Eaton Centre Hotel
2:00 PM - 4:00 PM
The AGCO Technical and Laboratory Services Branch conducts technical and regulatory assessments and testing of gaming equipment and systems against the Registrar’s Technical Standards and applicable Registrar’s Standards to ensure their technical integrity, safety, security, and accounting capability. This work is performed by a team of highly qualified and experienced experts in an in-house lab that is accredited to the international standard ISO 17025:2005, which is considered the international benchmark for excellence in testing laboratories. Participants will enjoy a behind the scenes look at the lab and have an opportunity to ask questions.
AGCO
Tuesday, April 10
Centre for Addiction and Mental Health Tour of Ceremonial Grounds
3:00 PM - 4:00 PM
Discovery Opening Reception 5:00 PM - 7:00 PM



Wednesday, April 11

 

Registration 7:00 AM - 5:00 PM
Breakfast 7:30 AM - 8:30 AM
Opening remarks: Shelley White, Dr. Duke Redbird and Wali Shah 8:45 AM - 9:30 AM
Wednesday, April 11
Keynote Address
Jessica Holmes
9:30 AM - 10:45 AM
Break 10:45 AM - 11:15 AM
Wednesday, April 11
The Impact of Gambling on Indigenous Communities
Patricia Cook, Darrel Manitowabi, Angela Voght, Sheila Wahsquonaikezhik
11:15 AM - 12:30 PM
Lunch 12:30 PM - 1:30 PM

bclc

BCLC is a proud sponsor of Discovery 2018 Lunch Break
Wednesday, April 11

Player Incentives: Free…with a Catch?
Judith Glynn, Mark van der Maas, Matt O'Leary, Nigel Turner, Michael Wohl

1:30 PM - 2:45 PM

Gaming operators have long used a variety of incentives to increase gambling participation and generate revenues. Despite their widespread use, relatively little attention has been given to their potential negative effects. Even less attention has been given to how to make them safer for players. This Discovery session will examine the potential negative impacts of player incentives, how to make them safer, and how they can actually be used to help encourage responsible gambling behavior.
Speakers: Judith Glynn, Mark van der Maas, Matt O'Leary, Nigel Turner, Michael Wohl

A Game or a Gamble? You Decide.
Sally Gainsbury, Christopher Hansford, Craig Slater, Gabe Zichermann

1:30 PM - 2:45 PM

In recent years, a number of products have come on the market that blur the line between gaming and gambling. Often leading to widespread—and heated—debate across the globe, these products have important implications for consumer protection, depending on what side of the definition fence they fall on. A good example is the recently-introduced Loot Box: With increasing reports of players getting “hooked” on these boxes, many jurisdictions are faced with the question of exactly what to do about them. The purpose of this Discovery session is to discuss and debate these and similar products, getting at the heart of what it means to gamble, and what it means to play a game that is really, “just a game.”
Speakers: Sally Gainsbury, Christopher Hansford, Craig Slater, Gabe Zichermann
1:30 PM - 2:45 PM
Gaming operators have long used a variety of incentives to increase gambling participation and generate revenues. Despite their widespread use, relatively little attention has been given to their potential negative effects. Even less attention has been given to how to make them safer for players. This Discovery session will examine the potential negative impacts of player incentives, how to make them safer, and how they can actually be used to help encourage responsible gambling behavior.
Speakers: Judith Glynn, Mark van der Maas, Matt O'Leary, Nigel Turner, Michael Wohl
1:30 PM - 2:45 PM
In recent years, a number of products have come on the market that blur the line between gaming and gambling. Often leading to widespread—and heated—debate across the globe, these products have important implications for consumer protection, depending on what side of the definition fence they fall on. A good example is the recently-introduced Loot Box: With increasing reports of players getting “hooked” on these boxes, many jurisdictions are faced with the question of exactly what to do about them. The purpose of this Discovery session is to discuss and debate these and similar products, getting at the heart of what it means to gamble, and what it means to play a game that is really, “just a game.”
Speakers: Sally Gainsbury, Christopher Hansford, Craig Slater, Gabe Zichermann
Break 2:45 PM - 3:15 PM
Wednesday, April 11

The ABCs of VLTs
Bev Mehmel, Alex Price, Stacy Shaw, Kim Wilson

3:15 PM - 4:30 PM

Research shows that VLT players are at an increased risk of developing problems with their gambling, but implementing RG initiatives in VLT environments can be quite challenging.To better understand why this might be, and how we may uniquely help it, RGC undertook a year-long study that yielded some very interesting findings. Join us for this interactive session where we will discuss the results of this recent study and what they mean for the VLT world. We will also discuss innovative solutions to incorporate RG into hospitality-based environments.
Speakers: Bev Mehmel, Alex Price, Stacy Shaw, Kim Wilson

Bridging the Gap: From Training to Action.
Cody Jensen, Ian Neilson, Lena Quilty, Janine Robinson, Alex Taylor

3:15 PM - 4:30 PM

A recent study on RG training found that while staff are able to identify red flags, the frequency and quality of responding was still coming up short. Though RG training programs equip staff with response guidelines and tips, there still remains a clear gap between training and action. How do we ensure that we are doing all that we can to help players showing signs of problems with gambling? In this session you will have the opportunity to hear from training experts and venue staff to better understand some of the barriers to responding. Then, participate in an interactive discussion with venue staff on what we can do to bridge this gap and help staff help players. It’s critical information, not to be missed.
Speakers: Cody Jensen, Ian Neilson, Lena Quilty, Janine Robinson, Alex Taylor
3:15 PM - 4:30 PM
Research shows that VLT players are at an increased risk of developing problems with their gambling, but implementing RG initiatives in VLT environments can be quite challenging.To better understand why this might be, and how we may uniquely help it, RGC undertook a year-long study that yielded some very interesting findings. Join us for this interactive session where we will discuss the results of this recent study and what they mean for the VLT world. We will also discuss innovative solutions to incorporate RG into hospitality-based environments.
Speakers: Bev Mehmel, Alex Price, Stacy Shaw, Kim Wilson
3:15 PM - 4:30 PM
A recent study on RG training found that while staff are able to identify red flags, the frequency and quality of responding was still coming up short. Though RG training programs equip staff with response guidelines and tips, there still remains a clear gap between training and action. How do we ensure that we are doing all that we can to help players showing signs of problems with gambling? In this session you will have the opportunity to hear from training experts and venue staff to better understand some of the barriers to responding. Then, participate in an interactive discussion with venue staff on what we can do to bridge this gap and help staff help players. It’s critical information, not to be missed.
Speakers: Cody Jensen, Ian Neilson, Lena Quilty, Janine Robinson, Alex Taylor



Thursday, April 12

 

Registration 7:00 AM - 4:15 PM
Breakfast 7:30 AM - 8:30 AM
Morning Remarks: Shelley White 8:30 AM - 9:00 AM
Thursday, April 12
Keynote Address
Terry O’Reilly
9:00 AM - 10:15 AM
Break 10:15 AM - 10:45 AM
Thursday, April 12

Addressing Excessive Lottery Play: The Role of the Retailers
Karen Collins, Stacy Shaw, Sasha Stark

10:45 AM - 12:00 PM

While most customers play the lottery for fun and entertainment, we know that there are some who play excessively. Retailers are our boots on the ground and often observe signs and characteristics that suggest excessive play. But knowing what to do about it, and feeling confident in responding, can be a challenge. Camelot worked with RGC to develop real procedures to give retailers guidance on what to do in these situations. Through extensive research and consultations, a response framework was developed and pilot tested in over 40 retail locations. In this session, we will discuss some of the unique challenges and opportunities for RG in lottery environments, and you will be among the first to get the key findings of this study.
Speakers: Karen Collins, Stacy Shaw, Sasha Stark

Changing Behaviours through Marketing. It’s more than just the message.
Keith Barry, Chris Hirsch

10:45 AM - 12:00 PM

We are constantly bombarded by social marketing campaigns telling us what to do…eat better, exercise more, stop smoking… the list goes on. But what makes us actually listen? How do we use successful marketing techniques to not only get the public’s attention, but effect positive behaviour change? In this session you will learn about game-changing marketing campaigns. We’ll discuss what made these campaigns effective, how they changed behaviours and how these models can influence PG prevention campaigns. We’ll even give you a sneak peek at RGC’s innovative new social marketing campaign.
Speakers: Keith Barry, Chris Hirsch
10:45 AM - 12:00 PM
While most customers play the lottery for fun and entertainment, we know that there are some who play excessively. Retailers are our boots on the ground and often observe signs and characteristics that suggest excessive play. But knowing what to do about it, and feeling confident in responding, can be a challenge. Camelot worked with RGC to develop real procedures to give retailers guidance on what to do in these situations. Through extensive research and consultations, a response framework was developed and pilot tested in over 40 retail locations. In this session, we will discuss some of the unique challenges and opportunities for RG in lottery environments, and you will be among the first to get the key findings of this study.
Speakers: Karen Collins, Stacy Shaw, Sasha Stark
10:45 AM - 12:00 PM
We are constantly bombarded by social marketing campaigns telling us what to do…eat better, exercise more, stop smoking… the list goes on. But what makes us actually listen? How do we use successful marketing techniques to not only get the public’s attention, but effect positive behaviour change? In this session you will learn about game-changing marketing campaigns. We’ll discuss what made these campaigns effective, how they changed behaviours and how these models can influence PG prevention campaigns. We’ll even give you a sneak peek at RGC’s innovative new social marketing campaign.
Speakers: Keith Barry, Chris Hirsch
Lunch 12:00 PM - 1:00 PM

bclc

BCLC is a proud sponsor of Discovery 2018 Lunch Break
Thursday, April 12

Hard-Wired for Risk? Why It Matters.
Sandeep Mishra, Lena Quilty

1:00 PM - 2:15 PM

How do seemingly innate characteristics influence risky behaviours? Are some of us just more inclined to take risks? Recent studies suggest that perhaps this is true. In this session, we will examine how we may have enduring personality traits that can lead to risky behaviour and the biology behind it. We’ll delve into the fascinating work around risk and try out the novel self-assessment tool, “Do You Have an Addictive Personality?” Most importantly, we will look at how these learnings can inform our PG prevention initiatives.
Speakers: Sandeep Mishra, Lena Quilty

RG Across Borders
Joseph Bufalino, Axel Lyckberg

1:00 PM - 2:15 PM

Learning about best practices from experts across the globe is important to RG program development. But putting these learning's into practice within unique cultural contexts can be challenging. As operators, researchers, and prevention experts, let’s take an in-depth look at onsite RG initiatives across the globe, use international/ other ethno-cultural perspectives to garner fresh ideas, better understand why some practices may or may not be suited to particular jurisdictions, and learn how our own RG practices could be informed by novel initiatives from other countries.
Speakers: Joseph Bufalino, Axel Lyckberg
1:00 PM - 2:15 PM
How do seemingly innate characteristics influence risky behaviours? Are some of us just more inclined to take risks? Recent studies suggest that perhaps this is true. In this session, we will examine how we may have enduring personality traits that can lead to risky behaviour and the biology behind it. We’ll delve into the fascinating work around risk and try out the novel self-assessment tool, “Do You Have an Addictive Personality?” Most importantly, we will look at how these learnings can inform our PG prevention initiatives.
Speakers: Sandeep Mishra, Lena Quilty
1:00 PM - 2:15 PM
Learning about best practices from experts across the globe is important to RG program development. But putting these learning's into practice within unique cultural contexts can be challenging. As operators, researchers, and prevention experts, let’s take an in-depth look at onsite RG initiatives across the globe, use international/ other ethno-cultural perspectives to garner fresh ideas, better understand why some practices may or may not be suited to particular jurisdictions, and learn how our own RG practices could be informed by novel initiatives from other countries.
Speakers: Joseph Bufalino, Axel Lyckberg
Break 02:15 PM - 2:45 PM
Wednesday, April 11
Esports: Risks and Opportunities
Peter Czegledy, Tom Mungham, Ryan Pallett
2:45 PM - 4:00 PM
Closing Remarks: Shelley White 4:00 PM - 4:15 PM