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Who is RGC?

The Responsible Gambling Council (RGC) is an independent non-profit organization dedicated to problem gambling prevention.

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APRIL 18-20, 2017
Toronto Marriott Downtown
Eaton Centre Hotel

Building Cultural Competence into RG Initiatives

Wednesday, April 19, 2:45 PM - 4:00 PM

Ballroom A&B

There are a lot of factors to consider when developing RG messaging or conducting staff training—and sometimes cultural considerations can get overlooked. But when communicating with customers, including gambling patrons, addressing cultural diversity is critical to getting your message across.

Understanding cultural differences is a start, but the challenge can be in shifting from awareness to application. In this workshop, you will get practical, hands-on advice to improve your communications and interactions from a cultural competence perspective.

Download Hamlin and Rani's presentation (PDF)