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The Responsible Gambling Council (RGC) is an independent non-profit organization dedicated to problem gambling prevention.

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PlaySmart Casual Service Coordinator (Ajax)

Aug 13, 2019 01:50 PM

Service Coordinator 
PlaySmart Centre


The Responsible Gambling Council is one of the world’s leading experts in problem gambling prevention. The Council is seeking one (1) permanent, Casual Service Coordinator for its PlaySmart Centre at Casino Ajax. The PlaySmart Centre is a place where all players can get facts, tools and advice. The Centre will provide on-site information about safer play and a wide range of topics. Staff will also offer immediate assistance and referrals to players who may be concerned about their own gambling or someone close to them. Staff must be available to work shifts between the hours of 10:00am – 2:00am, 7 days a week.

Responsibilities include:
• Participating in the delivery of prevention and awareness programs/health promotion
• Assisting patrons who may be concerned about their own gambling or that of someone close to them. This may involve crisis management, short term assistance and referrals to community agencies. 
• Interaction and collaboration with gaming staff and community agencies in the delivery of new awareness initiatives
• Communications and event management

With a minimum of 3 years of experience, the Service Coordinator must possess outstanding skills in communications and human services that may come from a range of backgrounds including community outreach, social sciences, health promotions, individual and family counselling, public health nursing, and related fields.  The successful candidates will be sensitive to the needs of individuals who are experiencing problems and demonstrate excellent judgment and the ability to quickly establish rapport with the people we serve.  Experience in the delivery of community educational events/programs is also a key requirement. A second language in Chinese, Punjabi or Hindi is an asset. 

Candidates must be flexible to work shifts, including days, evenings, weekends and holidays. Some overnight travel to satellite locations within the region may be required. The rate of remuneration is $25.82 per hour.  

The Responsible Gambling Council is committed to providing an accessible recruitment process and workplace. Please let us know if you require accommodation under the Accessibility for Ontarians with Disabilities Act (AODA). 

We thank all applicants for their interest, however, only candidates selected for an interview will be contacted.

Resumes with covering letters must be received by Sunday, August 25, 2019. 

The Selection Committee – PlaySmart Centre 
Responsible Gambling Council
411 Richmond Street East, Suite 205 
Toronto, ON  M5A 3S5
email: employment@rgco.org
Fax: 416-499-8260