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The Responsible Gambling Council (RGC) is an independent non-profit organization dedicated to problem gambling prevention.

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PlaySmart Service Coordinator (Chatham)

May 15, 2019 11:09 AM

The Responsible Gambling Council is one of the world’s leading experts in problem gambling prevention. The Council is seeking one (1) part-time Service Coordinator for its new PlaySmart Centre located at Cascades Casino in Chatham, ON. The Centres provide on-site information about safer play and many other topics about responsible gambling. The Centre staff also provides immediate assistance and referrals to patrons who may be concerned about their own gambling or that of someone close to them. Staff must be available to work shifts between the hours of 10:00am -10:00pm (subject to change), with most shifts scheduled for the weekends.

Responsibilities include:

  • Participating in the delivery of prevention and awareness programs/health promotion
  • Assisting patrons who may be concerned about their own gambling or that of someone close to them. This may involve crisis management, short term assistance and referrals to community agencies.
  • Interaction and collaboration with gaming staff and community agencies in the delivery of new awareness initiatives
  • Communications and event management


With a minimum of 3 years experience, the Service Coordinator must possess outstanding skills in communications and human services that may come from a range of backgrounds including the social sciences, health promotions, individual and family counselling, public health nursing, and related fields.  The successful candidate will be sensitive to the needs of individuals who are experiencing problems and demonstrate excellent judgment and the ability to quickly establish rapport with the people we serve, using superior customer service expertise.  Experience in the delivery of community educational events/programs is also a key requirement. Additional language skills are an asset.

Candidates must be flexible to work shifts throughout the week including days, evenings, weekends and holidays. The rate of remuneration is $25.82 per hour. 

The Responsible Gambling Council is committed to providing an accessible recruitment process and workplace. Please let us know if you require accommodation under the Accessibility for Ontarians with Disabilities Act (AODA). We thank all applicants for their interest, however, only candidates selected for an interview will be contacted.

Applicants are asked to reference “Chatham” when submitting their resume with covering letter. Applications must be received by Monday June 3, 2019.

The Selection Committee – PlaySmart Centre
Responsible Gambling Council
411 Richmond Street East, Suite 205
Toronto, ON  M5A 3S5
email: employment@rgco.org
Fax: 416-499-8260