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The Responsible Gambling Council (RGC) is an independent non-profit organization dedicated to problem gambling prevention.

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Research & Analysis

The following Responsible Gambling Council research and analysis is available for download. When sharing or quoting information contained in these reports, please cite the report, its authors, and its publication date. Please contact us if you have any questions about the appropriate use of this material.

Not all RGC Centre research is posted here for public use due to contractual obligation and confidentiality.

Best Practices for Self-Exclusion Reinstatement and Renewal

Responsible Gambling Council | Mar 31, 2016

The Responsible Gambling Council’s (RGC) Centre for the Advancement of Best Practices is pleased to present its findings from Insight—a research project designed to investigate and identify best practices for self-exclusion reinstatement and renewal. The specific objectives of this project are threefold: 

  1. Compile an inventory of reinstatement and renewal options applicable to both land-based and online gaming environments
  2. Provide an assessment of pros and cons related to various reinstatement and renewal options
  3. Synthesize best available evidence and knowledge on promising reinstatement and renewal options

The findings of this report favour an active reinstatement process that offers two streams based on the presence or absence of risk warning signs at the end of a self-exclusion term. Following the completion of a self-exclusion term, an operator would assess markers that may represent risks of future problems. The risk assessment process would take into account such things as history of multiple breaches, as well as their risk signs including family concerns, records of unstable or threatening behaviour and other red flag indicators.

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