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The Responsible Gambling Council (RGC) is an independent non-profit organization dedicated to problem gambling prevention.

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Research & Analysis

The following Responsible Gambling Council research and analysis is available for download. When sharing or quoting information contained in these reports, please cite the report, its authors, and its publication date. Please contact us if you have any questions about the appropriate use of this material.

Not all RGC Centre research is posted here for public use due to contractual obligation and confidentiality.

Informed Decision Making

Responsible Gambling Council | Jul 7, 2011

The Insight 2010 project took a close look at the collective experience of gaming providers and governments in helping patrons make informed decisions and assembled a framework to assist decision makers in getting the right information, to the right person, at the right time. The research includes a literature review, focus groups with gamblers, interviews with treatment providers and the Insight Forum, a 2-day discussion and debate between 35 experts and other stakeholders.

The resulting report identifies a framework consisting of 3 separate information programs aimed at 3 different types of gamblers:

  1. The largest group, Casual Gamblers (occasional / new gamblers) need programs that enhance their gambling literacy – i.e., how gambling works, what the key safeguards and main risk factors are.
  2. Frequent Gamblers (at least once per month but not weekly) need a deeper understanding of how gambling works – i.e., randomness, independence of events, house edge – as well as the dispelling of common myths such as gambler’s fallacy and the illusion of control.
  3. The smallest group, Intensive Gamblers (weekly or more often) need to be informed of their play activity and offered self-assessment tools that draw attention to the consequences of their actions and the options available for help in addressing problems.
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