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The Responsible Gambling Council (RGC) is an independent non-profit organization dedicated to problem gambling prevention.

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Research & Analysis

The following Responsible Gambling Council research and analysis is available for download. When sharing or quoting information contained in these reports, please cite the report, its authors, and its publication date. Please contact us if you have any questions about the appropriate use of this material.

Not all RGC Centre research is posted here for public use due to contractual obligation and confidentiality.

From Enforcement to Assistance: Evolving Best Practices in Self-Exclusion

Responsible Gambling Council | Mar 31, 2008

In 2007, the Responsible Gambling Council (RGC) initiated a thorough review of best practices in self-exclusion (Review). “Best practices” in this Review refer to those policies and practices that are likely to facilitate successful outcomes for people who choose to ban themselves from casinos.

The framework for the Review was constructed around the following nine topics that were identified from the literature and practice:

  1. Expectations
  2. Registration
  3. Counselling and Supports
  4. Ban Length
  5. Detection and Management of Breaches
  6. Ban Scope
  7. Renewal and Reinstatement
  8. Promotion
  9. Regulatory Oversight and Penalties

This review concluded that the self-exclusion process is quite rightly in transition from an enforcement model to an individual assistance model. This shift is widely supported by those with gambling problems, gaming operators and specialists in problem gambling. Improvements to the current self-exclusion model involve adjustments to most elements of the process: from the way self-exclusion is promoted, to the way it is administered, to ban renewal and reinstatement. These changes will advance a more helpful self-exclusion process with the needs of the individual at its centre.

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