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The Responsible Gambling Council (RGC) is an independent non-profit organization dedicated to problem gambling prevention.

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Agenda

Discovery 2018 Presentations

Impact of Gambling on Indigenous Communities

What you will take away: Increase your understanding of the impact of gambling on Indigenous communities.

The availability of gambling in Indigenous communities often has both positive and negative impacts. This Discovery session will take an in-depth look at both of these impacts and their effects. We’ll examine why Indigenous members of a community may be at increased risk of experiencing negative impacts and discuss what can be done to help reduce this risk. Several examples from a variety of jurisdictions help shed light on this complex topic.

Player Incentives: Free…with a catch?

What you will take away: How incentives can influence safer play.

Gaming operators have long used a variety of incentives to increase gambling participation and generate revenues. Despite their widespread use, relatively little attention has been given to the potential negative effects of incentives.  Even less has been given on how to make incentives safer for players. 

This Discovery session will examine the potential negative impacts of player incentives and how to turn them around.  It will not only cover new ways to help make them safer for players, but also demonstrate how incentives can actually be used to help encourage responsible gambling and safer venues.

A game or a gamble? You decide.

What you will take away: The differences between gaming and gambling and what the implications are for each.

In recent years, a number of products have come on the market that blur the line between gaming and gambling. Often leading to widespread—and heated—debate across the globe, these products have important implications for consumer protection, depending on what side of the definition fence they fall on.

A good example is the recently-introduced Loot Box: Available within certain video games, a loot box is basically a virtual grab bag that players spend real or in-game currency on to acquire unknown items of varying quality that can be used within the game the person is playing.  With increasing reports of players getting “hooked” on these boxes, many jurisdictions are faced with the question of exactly what to do about them. The purpose of this Discovery session is to discuss and debate these and similar products, getting at the heart of what it means to gamble, and what it means to play a game that is really, “just a game.”

Changing Behaviours through Marketing. It’s more than just the message.

What you will take away: Greater understanding of social marketing and how it can help change attitudes and behaviour.

We are constantly bombarded by social marketing campaigns telling us what to do…eat better, exercise more, stop smoking… the list goes on. But what makes us actually listen? How do we use successful marketing techniques to not only get the public’s attention, but effect positive behaviour change?

In this session you will learn about game-changing marketing campaigns. We’ll teach you what made these campaigns effective, how they changed behaviours and how these models can influence PG prevention campaigns. We’ll even give you a sneak peek at RGC’s innovative new social marketing campaign.

Bridging the Gap from Training to Action.

What you will take away: How your entire venue can be safer when everyone knows exactly what to do.

A recent study on RG training found that while staff are able to identify red flags, the frequency and quality of responding was still coming up short. Though RG training programs equip staff with response guidelines and tips, there still remains a clear gap between training and action. How do we ensure that we are doing all that we can to help players showing signs of problems with gambling?

In this session you will have the opportunity to hear from training experts, researchers, and venue staff to better understand some of the barriers to responding. Then, participate in an interactive discussion with venue staff on what we can do to bridge this gap and help staff help players. It’s critical information, not to be missed.

The ABCs of VLTs.

What you will take away: Understanding the unique challenges VLTs bring to RG and how to face them.

Implementing RG initiatives in VLT environments can be challenging, and research shows that VLT players are at an increased risk of developing problems with their gambling. To have a deeper look at this category and to better understand how we may uniquely help it, RGC undertook a year-long study that yielded some very interesting findings. 

In this session, we will discuss the results of this recently released report and what they mean for the VLT world. We will also share novel and innovative solutions to incorporate RG into hospitality-based environments.

Addressing Excessive Lottery Play – The Role of the Retailers.

What you will take away: Understanding the Retailer role in RG.

Lottery products are intended to be used responsibly and most customers do, but we know that a minority of customers also play excessively.  Retailers are the boots on the ground and often observe signs that suggest characteristics of excessive play. Knowing what to do about it can be a different story. 

Camelot worked with RGC to develop real procedures to give retailers guidance on what to do in these situations. Through extensive research and consultations, a response framework was developed and pilot tested for lottery retailers. In this session, you’ll learn what the framework entailed, how it was implemented, and be among the first to get the overall results of this study.

Hard Wired for Risk? Why it matters.

What you will take away: How understanding risk intelligence can make for safer play.

How do seemingly innate characteristics influence risky behaviours? Are some of us just more inclined to take risks?

Recent studies suggest that perhaps this is true. In this session, we will examine how we may have enduring psychological traits that can lead to risky behaviour and the biology behind it. We’ll delve into the fascinating work around risk. Perhaps most importantly, we look at how this learning can translate into informing PG prevention.

RG Across Borders.

What you will take away: How other countries make RG successful.

Learning about RG best practices from experts across the globe is important to any RG program development. Implementing these learnings into practice within unique cultural contexts, however, can be challenging.

As operators, researchers, and prevention experts, let’s take an in-depth look at onsite RG initiatives across the globe.  We’ll take advantage of the perspectives and experiences from notable RG guests from all over the world to garner fresh ideas and explore the novel initiatives they have come up with.