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The Responsible Gambling Council (RGC) is an independent non-profit organization dedicated to problem gambling prevention.

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APRIL 18-20, 2017
Toronto Marriott Downtown
Eaton Centre Hotel
     

Agenda

See below for what happened at Discovery 2017. Or, take a look at an alphabetical list of speakers. Some presentations will be available for download starting the week of May 8, 2017.

You can also download a printable agenda in PDF format.

Tuesday, April 18

 

10:00 AM - 7:00 PM
Registration & Information
Base of Escalator, Lower Level
12:00 PM - 1:00 PM
Welcome Lunch
Trinity Ballroom
Tuesday, April 18
1:00 PM - 1:30 PM
Opening Remarks
 
Tuesday, April 18
1:30 PM - 2:45 PM
WillPower
2:45 pm - 3:15 pm
Break and Poster Session
Grand Ballroom Foyer
3:15 pm - 4:30 pm
Tuesday, April 18

Calling All Helplines    

3:15 PM - 4:30 PM

In RG messaging, it’s common practice to refer players to a problem gambling helpline. Indeed, it’s one of the oldest and most consistent elements of RG programs. What do we know about why people call helplines? Has the nature of these calls changed over time? Recently, online support services have become more prevalent. What do we know about online support and how it fits with traditional phone support?

Join this session to explore these questions and more. Discover some important lessons for problem gambling treatment and prevention from these widely implemented—but not often discussed—initiatives.

Speakers: Anne Counter, Robyn Filler, Richard Wood
Facilitator: Glenn Pothier
Ballroom A&B

Playing to Millennials    

3:15 PM - 4:30 PM

As people who grew up with technology at their fingertips, millennials are looking for a very different type of game. Video gaming machines (VGMs), skill-based slots, and e-sports betting are just some of the latest gambling activities popular with this group.

Join this session to get a better understanding of what millennials are into, and why. Then consider the issues that come with targeting young adults with these new gambling games. Is enough being done to build safeguards specifically for this high-risk group?

Speakers: Blaine Graboyes, Tomer Perry, Sherry Stewart
Facilitator: Judith Glynn
Ballroom C&D
3:15 PM - 4:30 PM

In RG messaging, it’s common practice to refer players to a problem gambling helpline. Indeed, it’s one of the oldest and most consistent elements of RG programs. What do we know about why people call helplines? Has the nature of these calls changed over time? Recently, online support services have become more prevalent. What do we know about online support and how it fits with traditional phone support?

Join this session to explore these questions and more. Discover some important lessons for problem gambling treatment and prevention from these widely implemented—but not often discussed—initiatives.

Speakers: Anne Counter, Robyn Filler, Richard Wood
Facilitator: Glenn Pothier
Ballroom A&B
3:15 PM - 4:30 PM

As people who grew up with technology at their fingertips, millennials are looking for a very different type of game. Video gaming machines (VGMs), skill-based slots, and e-sports betting are just some of the latest gambling activities popular with this group.

Join this session to get a better understanding of what millennials are into, and why. Then consider the issues that come with targeting young adults with these new gambling games. Is enough being done to build safeguards specifically for this high-risk group?

Speakers: Blaine Graboyes, Tomer Perry, Sherry Stewart
Facilitator: Judith Glynn
Ballroom C&D
5:00 pm - 7:00 pm
Evening Reception
Trinity I & II

Wednesday, April 19

 

7:00 AM - 5:00 PM
Registration & Information
Base of Escalator, Lower Level
8:00 am - 9:00 am
Breakfast
Trinity Ballroom
9:00 am - 9:05 am
Day 2 Opening Remarks
Grand Ballroom
Wednesday, April 19
9:05 AM - 10:15 AM
Around the World in Regulation—
Politics, Culture and Gambling Policy
10:15 am - 10:45 am
Break and Poster Session
Grand Ballroom Foyer
10:45 am - 12:00 pm
Wednesday, April 19

Fostering Resilience and Building Skill    

10:45 AM - 12:00 PM

Initiatives to reduce problem gambling and other high-risk behaviours among youth have become increasingly sophisticated. This session explores some leading-edge programs for high-risk youth that go beyond providing information to fostering skill development and resilience, specifically targeting early signs of risk that are often ignored.

What evidence is there that they work? What is the right age to start? Are there risks to starting too early? And, what can be learned from these programs for the development of prevention initiatives for adults?

Download Dan's presentation (PDF)

Download Ian's presentation (PDF)

Speakers: Patricia Conrod, Dan Reist, Ian Wybron
Facilitator: Jeff Derevensky
Ballroom A&B

Where to Draw the Line—
Low-Risk Guidelines for Gambling    

10:45 AM - 12:00 PM

In 2011, the Canadian Centre on Substance Abuse released Canada’s Low-Risk Alcohol Drinking Guidelines. How effective have they been? Can the same be done for gambling? Where’s the line between recreational and risky gambling?

Join this discussion of lessons learned from the development and outcomes of low-risk drinking guidelines. Then, consider how this knowledge is helping in the development of effective low-risk gambling guidelines.

Download David's presentation (PDF)

Download Catherine's presentation (PDF)

Speakers: David C. Hodgins, Catherine Paradis
Facilitator: Jamie Wiebe
Ballroom C&D
10:45 AM - 12:00 PM

Initiatives to reduce problem gambling and other high-risk behaviours among youth have become increasingly sophisticated. This session explores some leading-edge programs for high-risk youth that go beyond providing information to fostering skill development and resilience, specifically targeting early signs of risk that are often ignored.

What evidence is there that they work? What is the right age to start? Are there risks to starting too early? And, what can be learned from these programs for the development of prevention initiatives for adults?

Download Dan's presentation (PDF)

Download Ian's presentation (PDF)

Speakers: Patricia Conrod, Dan Reist, Ian Wybron
Facilitator: Jeff Derevensky
Ballroom A&B
10:45 AM - 12:00 PM

In 2011, the Canadian Centre on Substance Abuse released Canada’s Low-Risk Alcohol Drinking Guidelines. How effective have they been? Can the same be done for gambling? Where’s the line between recreational and risky gambling?

Join this discussion of lessons learned from the development and outcomes of low-risk drinking guidelines. Then, consider how this knowledge is helping in the development of effective low-risk gambling guidelines.

Download David's presentation (PDF)

Download Catherine's presentation (PDF)

Speakers: David C. Hodgins, Catherine Paradis
Facilitator: Jamie Wiebe
Ballroom C&D
12:00 pm - 1:00 pm
Lunch
Trinity Ballroom
Wednesday, April 19
1:00 PM - 2:15 PM
Big Data: Constructive or Destructive?
2:15 pm - 2:45 pm
Break and Poster Session
Grand Ballroom Foyer
2:45 pm - 4:00 pm
Wednesday, April 19

Building Cultural Competence
into RG Initiatives    

2:45 PM - 4:00 PM

There are a lot of factors to consider when developing RG messaging or conducting staff training—and sometimes cultural considerations can get overlooked. But when communicating with customers, including gambling patrons, addressing cultural diversity is critical to getting your message across.

Understanding cultural differences is a start, but the challenge can be in shifting from awareness to application. In this workshop, you will get practical, hands-on advice to improve your communications and interactions from a cultural competence perspective.

Download Hamlin and Rani's presentation (PDF)

Speaker: Hamlin Grange, Rani Srivastava
Facilitator: Jennifer Gregg
Ballroom A&B

Does Big Data Deliver?
Identifying and Addressing At-Risk Players    

2:45 PM - 4:00 PM

Tremendous efforts have been focused on analysing player data to identify those who may be at risk of gambling-related harms. In plain language, this session explores some of the variables that signal risk. How trustworthy are they? And more importantly, can they be translated into effective interventions?

More broadly, can algorithms and player data be effective tools to improve player interactions and minimize risk? What are the benefits—and possible harms—of using big data to reduce problem gambling risk?

Download Simo's Presentation (PDF)

Speakers: Simo Dragicevic, Janine Robinson
Facilitator: Glenn Pothier
Ballroom C&D
2:45 PM - 4:00 PM

There are a lot of factors to consider when developing RG messaging or conducting staff training—and sometimes cultural considerations can get overlooked. But when communicating with customers, including gambling patrons, addressing cultural diversity is critical to getting your message across.

Understanding cultural differences is a start, but the challenge can be in shifting from awareness to application. In this workshop, you will get practical, hands-on advice to improve your communications and interactions from a cultural competence perspective.

Download Hamlin and Rani's presentation (PDF)

Speaker: Hamlin Grange, Rani Srivastava
Facilitator: Jennifer Gregg
Ballroom A&B
2:45 PM - 4:00 PM

Tremendous efforts have been focused on analysing player data to identify those who may be at risk of gambling-related harms. In plain language, this session explores some of the variables that signal risk. How trustworthy are they? And more importantly, can they be translated into effective interventions?

More broadly, can algorithms and player data be effective tools to improve player interactions and minimize risk? What are the benefits—and possible harms—of using big data to reduce problem gambling risk?

Download Simo's Presentation (PDF)

Speakers: Simo Dragicevic, Janine Robinson
Facilitator: Glenn Pothier
Ballroom C&D

Thursday, April 20

 

7:00 am - 1:00 pm
Registration & Information
Base of Escalator (Lower Level)
8:00 am - 9:00 am
Breakfast
Trinity Ballroom
9:00 am - 10:15 am
Thursday, April 20

Acting on Impulse?    

9:00 AM - 10:15 AM

It’s clear that impulsivity plays a role in decision making. If so, how much of problem gambling is an impulsivity issue? How can we measure it? How is impulsivity different from compulsivity?

This session will provide an overview of impulsivity and how it is currently studied, including findings from current behavioural, clinical and neurobiological studies. Explore how impulsivity may be at the core of problem gambling. Then, consider the implications of this idea for the development of effective prevention and treatment initiatives.

Download James' and Iris' presentation (PDF)

Speakers: Iris M. Balodis, James MacKillop
Facilitator: Glenn Pothier
Ballroom A&B

Win or Lose—
The Latest in Limit Setting    

9:00 AM - 10:15 AM

As a risk reduction tool, perhaps nothing is more intuitive, or appealing, than limit setting. It’s not surprising, then, that it’s been intensely researched, and variously applied, for decades. The variations in execution (mandatory vs. voluntary, time vs. money, etc.) seem almost limitless.

What does the latest data reveal? And, where are we headed next? Hear leading experts examine specific limit setting approaches, including global loss limits and specifically online approaches. Explore intriguing new research about the potential benefit of win limits.

Download Bjørn's presentation (PDF)

Download Lia's presentation (PDF)

Download Doug's presentation (PDF)

Speakers: Bjørn Helge Hoffman, Lia Nower, Doug Walker
Facilitator: Judith Glynn
Ballroom C&D
9:00 AM - 10:15 AM

It’s clear that impulsivity plays a role in decision making. If so, how much of problem gambling is an impulsivity issue? How can we measure it? How is impulsivity different from compulsivity?

This session will provide an overview of impulsivity and how it is currently studied, including findings from current behavioural, clinical and neurobiological studies. Explore how impulsivity may be at the core of problem gambling. Then, consider the implications of this idea for the development of effective prevention and treatment initiatives.

Download James' and Iris' presentation (PDF)

Speakers: Iris M. Balodis, James MacKillop
Facilitator: Glenn Pothier
Ballroom A&B
9:00 AM - 10:15 AM

As a risk reduction tool, perhaps nothing is more intuitive, or appealing, than limit setting. It’s not surprising, then, that it’s been intensely researched, and variously applied, for decades. The variations in execution (mandatory vs. voluntary, time vs. money, etc.) seem almost limitless.

What does the latest data reveal? And, where are we headed next? Hear leading experts examine specific limit setting approaches, including global loss limits and specifically online approaches. Explore intriguing new research about the potential benefit of win limits.

Download Bjørn's presentation (PDF)

Download Lia's presentation (PDF)

Download Doug's presentation (PDF)

Speakers: Bjørn Helge Hoffman, Lia Nower, Doug Walker
Facilitator: Judith Glynn
Ballroom C&D
10:15 am - 10:45 am
Break and Poster Session
Grand Ballroom Foyer
Thursday, April 20
10:45 AM - 12:00 PM
Mindfulness
12:00 pm - 12:15 pm
Closing Remarks
Grand Ballroom
The Discovery 2017 agenda is subject to change.

Ontario Lottery and Gaming

The Responsible Gambling Council gratefully acknowledges the generous financial contribution made by the Ontario Lottery and Gaming Corporation (OLG) to Discovery 2017.