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The Responsible Gambling Council (RGC) is an independent non-profit organization dedicated to problem gambling prevention.

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APRIL 18-20, 2017
Toronto Marriott Downtown
Eaton Centre Hotel

Building Cultural Competence into RG Initiatives

Wednesday, April 19, 2:45 PM - 4:00 PM

Ballroom A&B

There are a lot of factors to consider when developing RG messaging or conducting staff training—and sometimes cultural considerations can get overlooked. But when communicating with customers, including gambling patrons, addressing cultural diversity is critical to getting your message across.

Understanding cultural differences is a start, but the challenge can be in shifting from awareness to application. In this workshop, you will get practical, hands-on advice to improve your communications and interactions from a cultural competence perspective.

Download Hamlin and Rani's presentation (PDF)


Hamlin Grange

DiversiPro Inc.

Hamlin Grange is principal consultant and president of DiversiPro, a diversity consulting firm based in Toronto. Hamlin is a diversity and inclusion strategist with nearly two decades of experience working with individuals, teams and organizations to meet the challenges and reap the rewards of a culturally diverse environment.

He is a well-respected facilitator with keen insights into board governance, team dynamics, and intercultural competence. He is a board member of the Responsible Gambling Council.

Rani Srivastava, Ph.D.

Centre for Addiction and Mental Health (CAMH)

Rani Srivastava is Chief of Nursing & Professional Practice at the Centre for Addiction and Mental Health (CAMH). In this role she oversees the Professional Practice Department which includes professional practice, quality & safety, ethics, and client relations.

Rani is recognized for her expertise on health care leadership and interprofessional care. She served as the chair for the best practice guideline on Embracing Diversity: Developing Cultural Competence and she is the author/editor of The Healthcare Professional’s Guide to Clinical Cultural Competence.  


Jennifer Gregg, M.A., C.C.C.

BC Responsible and Problem Gambling Program

Jennifer Gregg is a current member of the Canadian Counselling and Psychological Association. She has been involved with the British Columbia Responsible and Problem Gambling program since 2000. Ms. Gregg currently works as a therapist within the program and is focused on utilizing Dialectical Behavioral therapy (DBT) and Feedback Informed Treatment (FIT) with individuals, couples, and families.