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Helping problem gamblers online: An evaluation of Gam-Anon |
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Author: |
Wood, T. A., & Griffiths, M. D. |
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Source: |
Nottingham Trent University |
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Published: |
Apr 30, 06 |
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Full Document: |
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The present report was designed to evaluate the effectiveness of the GamAid and GamStop pilot services. These were evaluated between January 30th and April 9th 2006. GamAid is an online advisory and signposting service whereby the client can either browse the information provided, or talk to an online advisor. GamStop is a piece of software that is available for download from the GamStop website. It is a designed to prevent people from accessing websites where they are able to gamble. The evaluation is one of the first ever studies to evaluate the effectiveness of an online help service for problem gamblers. This study aimed to (i) evaluate the GamAid pilot service against its stated aims, (ii) evaluate client feedback in relation to the overall relevance and usability of the service, and (iii) determine if GamAid provides additionality to existing services. The evaluation utilised a between methods triangulation in order to examine both primary and secondary data relating to the client experience. In addition, members of the evaluation team posed as problem gamblers in order to obtain first hand experience of how the service works in practise and installed GamStop software. |
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